Automated Customer Feedback
Happy Customers = More Sales! Frederick's intelligent customer feedback system automatically gathers feedback from your clients after each visit.
Happy clients are automatically asked to post a public review, while all other feedback is routed your way so you can address problems and improve your quality of service.
Net Promoter ScoreSM (NPS®) surveys work to gauge your clients' loyalty as well as their likelihood of referring your business to their friends and family. Frederick automatically conducts NPS surveys by phone, email or Web: whichever you think will generate the best response rate from your clients. Find out which customers are "Promoters", "Passives" and "Detractors", then learn how
These days customers are engaging with your business online before they ever visit you in person. If your business is lacking online reviews, you’re really missing out on a huge opportunity.
Frederick's customer review software automatically helps you get more searchable online reviews on the most popular review sites. All Frederick reviews are search-engine optimized to help you get found and attract new customers.
Show Testimonials on Your Website
Add "Frederick Verified Reviews" to your website to showcase your great reviews. We provide a clean, customizable website widget that you can easily add to any website. You can even customize the colors to match your website's look, feel and layout. It even looks great on cell phones and tablets!
Jumping for joy? Us too!
Happy Customers = More Referrals! You want an easy, hands-off way to encourage existing customers to refer their friends and spread the word about your business. Frederick automatically promotes your referral program to clients, then tracks and rewards customers who refer
NPS®, Net Promoter® & Net Promoter® Score are registered trademarks of
Satmetrix Systems, Inc., Bain & Company and Fred Reichheld.